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Terms & Conditions

TERMS & CONDITIONS

Welcome to 9th Vanity Co. These Terms and Conditions govern your use of our website, products, and services. By visiting our website, placing an order, booking a service, or engaging with our brand in any capacity, you agree to these Terms in full. If you do not agree, please refrain from using our site or services.

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1. General Use

  • By using our site, you confirm that you are at least 18 years old, or have legal consent from a parent or guardian.

  • We reserve the right to refuse service, cancel orders, or block access to users who violate our policies, use abusive language, or engage in fraudulent or harmful behavior.

  • You agree not to use our site for any illegal, harmful, or unauthorized purposes.

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2. Product Information & Pricing

  • We make every effort to display accurate product descriptions, images, and pricing. However, colors and textures may appear differently based on lighting, screen settings, or manufacturing variations.

  • All pricing is subject to change at any time without notice.

  • Product availability may be limited, and we reserve the right to discontinue or modify any product at our discretion.

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3. Custom Orders & Final Sale Policy

  • All hair extensions, wigs, bundles, closures, cosmetics, and accessories are FINAL SALE due to the hygienic and customized nature of our products.

  • No returns, refunds, or exchanges will be issued unless the item is received damaged or incorrect, and meets our exchange criteria (see Section 5).

  • Custom wigs are made to order and cannot be altered or canceled after payment is received.

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4. Order Processing & Shipping

  • Orders placed after 1:00 PM EST will begin processing the next business day.

  • Processing time for ready-to-ship items: 1–3 business days

  • Processing time for regular or custom items: 5–10 business days

  • Shipping options: Standard (3–6 business days) or Expedited (1–3 business days)

  • A signature is required for all deliveries.

  • It is the customer’s responsibility to provide an accurate and complete shipping address, including apartment or suite numbers.

  • 9th Vanity Co is not responsible for:

    • Packages lost or delayed by the carrier

    • Incorrect addresses entered at checkout

    • Stolen packages after delivery confirmation

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5. Damaged or Incorrect Orders

  • If your order arrives damaged or incorrect, you must email photos and your order number to 9thvanitycosupport@gmail.com within 48 hours of delivery.

  • To qualify for a replacement:

    • Items must be unused, unaltered, and in original packaging.

    • We reserve the right to deny any claims that do not meet our policy requirements.

  • If approved, a replacement will be sent at no additional charge.

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6. Booking & Appointment Policy

  • All services booked (installs, styling, consultations) require a non-refundable deposit which goes toward the total cost.

  • Deposits cannot be transferred to another date without proper notice (minimum 24 hours).

  • No-shows or same-day cancellations will result in a forfeited deposit.

  • Arriving more than 15 minutes late may result in cancellation at the stylist’s discretion.

  • All booking confirmations are sent via email. It is your responsibility to review service details and arrive prepared.

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7. Payment Terms

  • We accept Visa, MasterCard, American Express, Discover, PayPal, and Afterpay (if available).

  • By submitting payment, you confirm you are authorized to use the provided payment method.

  • All payments are processed securely. We do not store card information on our servers.

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8. Intellectual Property

  • All site content—including logos, images, graphics, product names, videos, and written descriptions—is the exclusive property of 9th Vanity Co.

  • You may not copy, reproduce, sell, distribute, or exploit any content without written permission from the business owner.

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9. User Behavior & Site Integrity

You agree not to:

  • Use the site for unlawful or fraudulent activities

  • Transmit viruses, malware, or any code of destructive nature

  • Collect personal data from other users

  • Impersonate our business, team, or other customers

  • Spam our forms, reviews, or customer service channels

Violation of these terms may result in blocked access, account suspension, or legal action.

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10. Limitation of Liability

9th Vanity Co is not liable for any indirect, incidental, or consequential damages resulting from:

  • Use or misuse of our products or website

  • Shipping delays, errors, or issues caused by third-party carriers

  • Unauthorized use of your account or payment information
    All products are used at the customer’s own risk. No guarantees are made regarding individual results.

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11. Third-Party Services & Links

Our website may contain links to third-party websites or services (e.g., PayPal, Afterpay, booking platforms). We are not responsible for the content, policies, or actions of these third parties. Please review their terms and privacy policies separately.

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12. Governing Law

These Terms and Conditions are governed by the laws of the State of Georgia. Any disputes shall be handled in the appropriate courts within this jurisdiction.

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13. Contact Information

If you have any questions about these Terms and Conditions or need support, contact us at:

Email: 9thvanitycosupport@gmail.com
Phone: (470) 737-6104
Instagram: @9thVanityCo
Website: www.9thvanityco.com

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