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Shipping Policy

FAQ

Effective for all orders placed via www.9thvanityco.com

At 9th Vanity Co, we are dedicated to providing a smooth, reliable, and transparent shipping experience. This policy outlines our order fulfillment timeline, shipping options, and your responsibilities as a customer.

1. Fulfillment & Processing Times

On-Hand / Ready-to-Ship Products

  • These items are in stock and prepared for fast delivery.

  • Orders placed before 1:00 PM EST may be processed and shipped as early as the next business day.

  • Orders placed after 1:00 PM will begin processing the following business day.

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Custom, Pre-Order, or Sourced Products

  • Custom wigs, overseas-sourced bundles, and made-to-order items require additional time.

  • These orders are processed within 1 to 6 business days before shipment.

  • This includes time for quality control, vendor communication, packaging, and logistics.

Important: Shipping timeframes listed at checkout begin after the processing period.

2. Shipping Options & Estimated Delivery

Once your order has completed processing, it will ship via the method selected at checkout:

Shipping MethodDelivery TimeframeDetails

Standard Shipping 3–6 business days. Available for all domestic orders

Expedited Shipping 1–3 business days. For urgent delivery needs

Signature Required

To protect your purchase, all deliveries require a signature. Please ensure someone is available at the delivery address during business hours.

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3. Order Timeline Example

Here’s how a typical order flows:

Day 1–6: Order is processed (depending on item type and order volume)
Day 6+: Order is shipped using selected shipping method
Day 9–12: You receive your order (based on standard 3–6 day shipping)

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4. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery method selected

  • Weight & dimensions of your order

  • Shipping destination

We occasionally offer free or discounted shipping during promotions or on qualifying purchases.

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5. Tracking Your Shipment

When your order ships, a tracking number will be emailed to the address used during checkout.
You may use this number to track your delivery status directly with the carrier.

If you do not receive tracking information within the expected timeframe, please email 9thvanitycosupport@gmail.com.

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6. Shipping Delays, Issues, & Carrier Responsibility

9th Vanity Co is not responsible for:

  • Delays caused by the shipping carrier

  • Missed deliveries due to customer unavailability

  • Incorrect addresses entered during checkout

  • Lost, stolen, or unclaimed packages marked “Delivered”

Tip: To avoid delays or misdeliveries, double-check your shipping address and apartment/suite number before submitting your order.

If your package is marked as delivered but is missing, we recommend:

  1. Checking with household members or neighbors

  2. Waiting 24–48 hours (as packages sometimes scan early)

  3. Contacting the carrier directly to open a claim

We will assist in submitting claims but are unable to issue refunds or replacements for confirmed deliveries.

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7. International Shipping

We currently focus on U.S.-based shipping. However, international customers may email us at 9thvanitycosupport@gmail.com for shipping quotes or bulk order inquiries. Customs duties and taxes are the customer’s responsibility.

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8. Customer Responsibilities

To ensure successful delivery:

  • Use your full name, complete address, and apartment/suite number

  • Be available to sign for your package

  • Track your delivery using the email link provided

Packages returned to 9th Vanity Co due to incorrect address, multiple failed delivery attempts, or refusal may incur reshipment fees.

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9. Contact Us

We’re here to help!
If you have questions about your order status, shipping, or tracking:

📧 Email: 9thvanitycosupport@gmail.com
📞 Phone: (470) 737-6104
📱 Instagram: @9thVanityCo
🌐 Website: www.9thvanityco.com

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